Return Policy

Returns may only be made with prior written consent of the Company and may not be accepted after 14 days from the date of the Company’s invoice. Freight costs on goods being forwarded to the Company will be borne by the Purchaser. A restocking fee may be charged.

A) Packing:

Where goods were originally supplied in a special Principal’s carton, any return shall be made in that original carton and the goods shall be in their original and unmarked condition, complete with any instruction sheets supplied.

B) Goods not returnable:

Any goods specially made, including items cut to length. Any goods made, or purchased to a firm and irrevocable order.

Any goods altered or damaged by the Purchaser.

Any goods having an invoice value of ten dollars or less.

Any goods especially indented, and which are not normal stock lines.

C) Retention of title of pre-paid goods:

The Company will retain title of any goods for which the Purchaser has paid and not collected within 90 days of the date of invoice.

D) Credit expiry:

Credits applied to a Purchaser’s existing account will become null and void if not taken up within six months of the date of submission of a credit note by the company.